Privacy Policy

Last updated: January 1, 2024

This Privacy Policy describes how Collective 365 FZC LLC ("Collective 365", "we", "our", or "us") collects, uses, and protects your personal information when you use our mobile application and related services (the "Service").

1. Information We Collect

When you use our Service, we may collect the following types of information:

Account Information: Name, email address, phone number, profile details.
Membership & Payment Information: Subscription status and transaction history, as provided by the Apple App Store or Google Play Store. (We do not collect or store your payment card details; these are handled securely by Apple or Google.)
Usage Data: Interactions within the app, including activities joined, messages sent, and features used.
Device Information: Device type, operating system, app version, and unique identifiers for analytics and security.
Location Information (Optional): If you enable location services, we may collect approximate or precise location data to improve event recommendations and activity tracking.

2. How We Use Your Information

We use your information to:

Provide and improve the Service;
Manage user accounts and subscriptions;
Facilitate participation in activities and community features;
Personalize content and recommendations;
Communicate with you about updates, events, and offers;
Ensure security and prevent fraud;
Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share information with:

Service Providers: Vendors that help us operate the Service (e.g., hosting, analytics, push notifications).
App Stores: Apple App Store and Google Play Store for subscription management and billing.
Legal Authorities: If required by law or to protect our legal rights, users, or the public.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. You may request deletion of your account and associated data at any time (see Section 7).

5. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no system can guarantee absolute security.

6. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

Access the personal data we hold about you;
Request correction or deletion of your data;
Restrict or object to certain processing;
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@collective365.com.

8. Third-Party Services

The Service may contain links or integrations with third-party services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Continued use of the Service after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Collective 365 FZC LLC
BC-890594, 26th Floor, Amber Gem Tower
Sheikh Khalifa Street, Ajman, UAE
Phone: +971 6 8088888
Email: support@collective365.com